Security & Fraud Center
At Mutual Savings Credit Union, we make your security and fraud safety of upmost importance.
Visit the following pages to learn about how our products can assist you and keep security top of mind.
SCAM ALERT: Please be aware that scammers are calling members and impersonating Mutual Savings Credit Union employees. The caller ID reflects an MSCU phone number and the scammer is asking for debit/credit card numbers stating fraudulent transactions have occurred.
BE FRAUD AWARE: Mutual Savings Credit Union will not call or email to ask for online banking login credentials, account numbers, or any personal information such as social security numbers.
Mutual Savings Credit Union
Security & Fraud Center
At Mutual Savings Credit Union, we make your security and fraud safety of upmost importance.
Visit the following pages to learn about how our products can assist you and keep security top of mind.
MyCardRules™ App
Enjoy instant updates and information on your account activity. The MyCardRules™ app is a free mobile solution for debit and credit card spending controls and alerts. Using the app, members will be able to set a variety of controls and alerts for their debit and/or credit cards. Lose your debit card? No Problem. Using MyCardRules™, members will be able to ‘turn off’ their card. Need to cut back on impulse purchases? Set a spending limit for yourself. It’s easy! And did we mention it’s free?
Here are some of the other features:
- Set Location Preferences by Region
- Set Spending Limit Preferences
- Set Specific Transaction Type Preferences
- Set Specific Merchant Preferences
- Customizable Alert Preferences
- Ability to Add Multiple Cards
MyCardRules™ will give you peace of mind by offering added fraud protection and awareness. You can find the app in the Apple or Google Play stores. Download today!
Account Security
The Mutual Savings Credit Union Fraud Center is here to help protect and prevent fraud from occurring on your account. Security is a highly discussed issue today. Here’s how Mutual Savings is protection you.
Automatic Debit Card Protection for every member:
- Our network learns cardholder spending habits and fraud patterns.
- Members with suspected fraud will receive an alert.
- First, we will send you a text alerting you to the suspected fraud.
- Second attempts will include an email.
- Our third and final attempt will include a call from our fraud area.
Security
Remember, we know your information and would never ask you for your social security number. Our verification process will be simple and straightforward and the cardholder will know the answers.
Don’t forget, emails, texts and telephone calls are our methods to reach you. Today’s technology offers many wonderful tools and they are deployed in our fraud center – designed to protect you.
Security tips:
- Always let us know when you will be going out of the country or any travel in general. We can tag your account so that your transactions are not denied nor delayed approval in the transactions presented.
- Keep your account Personal Identification Number (PIN) safe. Never put your PIN with your debit card.
